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This page provides all contact information for Axos Bank. You can find specific phone numbers for customer service, details on online support channels, and the official mailing address for correspondence. We aim to make reaching us as straightforward as possible.
Connecting with Axos Bank is straightforward, whether you have a general inquiry or need specific account assistance. We provide multiple channels to ensure you can reach the right department quickly and efficiently. Our goal is to offer accessible support that fits your schedule and communication preferences.
Understanding the best way to contact us can save you time. For immediate concerns, a phone call might be best, while for detailed documentation or less urgent matters, online messaging or mail can be suitable. We've designed our contact points to address a wide range of customer needs, from technical support to account management questions.
Our dedicated Axos Bank customer service team is ready to assist you. For general banking inquiries, you can reach us at 888-502-AXOS (2967) during our operating hours, Monday through Friday, 7:00 AM to 7:00 PM PT, and Saturday, 9:00 AM to 5:00 PM PT. This line is ideal for questions about your accounts, transactions, or general banking services.
When calling, please have your account information ready to help us verify your identity and address your concerns more quickly. Our representatives are trained to provide accurate and helpful information for all your banking needs.
For convenient Axos Bank support, our online portal offers several options. You can send a secure message directly through your online banking account for non-urgent questions or to submit documents. This method ensures your personal information remains protected. Our online FAQ section also provides instant answers to many common questions, accessible at any time.
For official correspondence or if you prefer traditional mail, you can send documents to our main administrative office. Our physical mailing address is: Axos Bank, P.O. Box 9037, La Jolla, CA 92038. Please note that Axos Bank operates primarily as an online bank and does not maintain traditional branch locations for walk-in services. For more information on online banking security, you can visit the FDIC website.
While we do not have physical branches for general banking transactions, our online and phone support systems are designed to provide comprehensive service. For details on how online banks operate, you might find information on the Wikipedia page for Online Bank helpful.
| Contact Method | Purpose | Availability | Contact Detail |
|---|---|---|---|
| Phone | General Personal Banking Inquiries | Mon-Fri: 7 AM - 7 PM PT, Sat: 9 AM - 5 PM PT | 888-502-AXOS (2967) |
| Phone | Business Banking Support | Mon-Fri: 7 AM - 7 PM PT, Sat: 9 AM - 5 PM PT | 888-672-AXOS (2967) |
| Phone | Lost/Stolen Card Reporting | 24/7 | 888-502-AXOS (2967) |
| Online Message | Account-specific questions, document submission | Within online banking portal | Secure Message Center |
| Official correspondence, document delivery | Standard postal delivery times | Axos Bank, P.O. Box 9037, La Jolla, CA 92038 |
The primary customer service number for Axos Bank personal banking inquiries is 888-502-AXOS (2967). This number connects you to representatives who can assist with general account questions, transactions, and other banking services during business hours.
Axos Bank operates primarily as an online bank and does not maintain traditional physical branches for walk-in services. All banking transactions and support are handled through our online platform or by phone.
To report a lost or stolen card from Axos Bank, please call 888-502-AXOS (2967). This line is available 24 hours a day, 7 days a week, to ensure immediate assistance in securing your accounts.
Axos Bank customer service for personal and business banking is available Monday through Friday from 7:00 AM to 7:00 PM PT, and on Saturdays from 9:00 AM to 5:00 PM PT. Card reporting is available 24/7.
For official correspondence or to send documents, you can mail Axos Bank at our administrative office: P.O. Box 9037, La Jolla, CA 92038. Please ensure all necessary account information is included for proper processing.
Axos Bank